If your automatic payment has been declined, you can choose to pay any new invoice manually.
We’ll send you an email with an option to pay the invoice. You can click on the link and follow the instructions to pay, or you can open the link in a browser, copy it, and share it with anyone else to complete the payment.
You’ll also receive a system notification about an unpaid invoice on the Billing page.
- To make a payment, click on the Review & pay button.
- Select the invoices you want to pay and click Pay selected invoices.
- Choose your preferred payment option, enter valid card details, and follow the steps to complete your payment.
Note!
- A default payment method must be added to the Billing section to keep the subscription active.
- If you're a DeskTime user from India, due to a Reserve Bank of India (RBI) directive introducing additional security measures for recurring payments on cards issued in India, the automatic payment will be processed for 26 hours. During this time, you won't be able to pay manually, and we’re not able to stop this process.
If you have any questions, feel free to contact our customer support.