Your DeskTime desktop application has two login options.
Log in through the Desktop app
Click Log in on your desktop application. DeskTime will open a browser window to complete the authentication process. The app will then automatically launch in the background.
Log in through the DeskTime web page
You can log in to the desktop app from your DeskTime web page. First, make sure you're logged in to your account in a browser. You can check all of our web sign-in options here.
Then, click on your profile icon in the top-right corner of the page and select the Launch DeskTime app option from the dropdown menu. This will log you in to the app and launch it in the background.
Signing in with an OTP code
Ideally, the login process should happen seamlessly and the DeskTime desktop application should automatically retrieve login information from the web browser to authenticate the user.
However, if this does not happen automatically, you can manually authenticate the user within the DeskTime application by using an OTP code. This method is designed to be a fallback for scenarios where the desktop application cannot communicate with the DeskTime web page, such as:
- when experiencing network time outs or interruptions,
- when trying to log in using a web browser that is not the system default (e.g. you logged into DeskTime web page using Chrome, but DeskTime app is launching Microsoft Edge),
- or if the user does not allow the browser to launch DeskTime application.
If the DeskTime desktop application does not authenticate the user automatically, press the Use an OTP code link at the bottom of the login window.
Then, retrieve your OTP code from the Launching the DeskTime desktop app… screen (you can access it by pressing Launch DeskTime app from the user menu in the top right corner of the web page). Press Trouble logging into your DeskTime account, which will reveal your OTP and instructions to log in manually.