DeskTime assigns a productivity level to every tracked app and URL. These levels determine how time is counted in productivity calculations.
There are three categories: productive, unproductive, and neutral.
Productivity levels can differ between teams. What is considered productive for one team might not apply to another.
For example, social media platforms might be productive for marketing, while those same apps would be unproductive for other teams.
Productive
Productive apps and URLs are those that are directly related to work tasks. Time spent in these apps is counted as productive time in reports.
Each team can define what apps are considered productive based on their workflow.
Unproductive
Unproductive apps and URLs are those not related to work tasks. Time spent in these apps is counted as unproductive time.
Typically, they’re apps that distract from job responsibilities during working hours.
Neutral
Neutral apps and URLs have no defined impact on productivity.
By default, new or uncategorized apps appear as neutral. Time recorded in neutral apps doesn’t affect productivity calculations.
Company Administrators can reassign Neutral apps to either Productive or Unproductive at any time.
Who can manage productivity levels?
Only the Company Owner and Company Administrators can change app productivity levels.
To learn how to update app productivity settings, see this article.