DeskTime currently supports the following billing currencies and payment methods:
| Supported currencies | U.S dollars; Euros; Indian rupees |
| Supported payment methods | Credit and debit cards; Paypal** |
| Supported cards |
Regarding clients from India
Are you a DeskTime user from India? Here are a few things to keep in mind!
Due to a Reserve Bank of India (RBI) directive introducing additional security measures for recurring payments on cards issued in India, customers in India may experience issues with automatic payments. Because of this directive, we’ve made changes to our payment processor to allow you to make your payments without hassle:
- At least 24 hours before payment is made, you will receive a payment confirmation notification. The confirmation notification will contain the exact debit amount.
- After you confirm your payment, our payment processor will wait another 26 hours before charging. This means that while we process your invoice, you won’t be able to change your current subscription (add licenses, change billing period, change pricing plan).
- Once the payment has been processed, you can make changes to your subscription.
Are you a DeskTime user from India using American Express?
Unfortunately, our payment processor provider has suspended support for American Express cards issued in India. To resolve this issue, we recommend switching your billing currency from Indian rupees to US dollars.
* PayPal support
PayPal is available for payments in U.S. dollars.
Note!
All prices are calculated excluding the VAT rate.
For Latvian citizens, the VAT rate of 21% is automatically applied to the subscription fee.
For European Union citizens, who insert their country's VAT code, the VAT rate is not applied to the subscription fee.
For European Union citizens who do not insert their country's VAT code, the VAT rate will be applied according to your country's official tax rates.
The VAT rate is not applied to the subscription fee in all countries outside the European Union.
DeskTime legal details:
- SIA Desktime;
- Ojāra Vācieša iela 6B, Rīga, LV-1004, Latvija
- Registration number: 40203168348;
- VAT number: LV40203168348.
If you have any questions, feel free to contact our customer support.