The most common reasons for declined payments are:
- Insufficient funds
- The card is past its expiration date
- The card has reached its transaction limit
- Invalid transaction (the transaction is not supported by the bank or type of card)
- Some banks decline charges based on location
- Some banks reject charges based on their own fraud rules
Indian bank
For our customers who are Indian bank clients:
Due to RBI regulations, your bank can reject recurring international transactions from October 1, 2021. Please make sure that your bank supports recurring payments.
If your payment has been declined:
- Please check your bank account to see if it supports transactions.
- We’ll notify you by email with an option to pay the invoice. You will also receive a system notification about an unpaid invoice on the billing page.
For more details on how to pay your bill manually, click here.
Note!
A default payment method must be added to the Billing section to keep the subscription active.
If you have any questions, feel free to contact our customer support.