IMPORTANT!
The support for 3D Secure v1 and all related technology are discontinued since mid-October 2022:
- AMEX network: 14th of October 2022
- VISA network: 14th of October 2022
- Mastercard network: 18 October 2022
This may cause issues with payments and adding cards as default payment methods.
You must contact your bank to verify whether your chosen payment card supports the necessary 3D Secure v2.
The most common reasons why payments get declined are:
- Insufficient funds
- The card has expired
- The card has reached the limit of the number of transactions it can process
- Invalid transaction (the bank or type of card does not support the transaction)
In case your payment was declined, please check your bank account to see if such a transaction is supported.
You can find which payment methods are accepted here.
For our customers that are Indian bank clients:
Due to RBI regulations, your bank can reject recurring international transactions from October 1st, 2021.
Please make sure that your bank supports such payments or you can use the Manual payment option:
You will need to introduce your card details manually for each payment and receive the OTP from your bank to confirm and finish the transaction.
Keep in mind!
A default payment method must be added to the Billing section to keep the subscription active and receive invoices for manual payments.
In case of any issue or additional information, feel free to contact our Customer Support.