Subscriptions can be canceled only by user roles that have access to the billing section, such as Company Owner.
Here’s what you need to do to cancel your DeskTime subscription:
- Go to Settings > Billing > Subscription overview. Click the Cancel my subscription button.
- DeskTime will ask for a cancellation reason. Just choose the one that fits best and click Confirm cancellation, or if you are a user role that cannot cancel their subscription, you will be asked to Send a cancel request
- That’s all! You’ll receive confirmation that your subscription has been canceled, and you won’t be charged anymore. You can use DeskTime until the end of the current billing period.
Keep in mind! For customers who are currently in a grace period (the first payment has not yet been made, but tracking works), the subscription will be canceled immediately.
Note! Payments for DeskTime subscriptions are non-refundable. You can check our Terms of Service for more information.
If you have any questions, feel free to contact our customer support.